Privacy Policy
Effective Date: 2025/01/17
Last Updated: 2024/01/30

Cygnus Formations Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, mailing address, and other contact details.
  • Business Information: Company name, registration details, business address.
  • Financial Information: Payment details (processed securely through third-party payment providers).
  • Website Usage Data: IP address, browser type, operating system, and website interaction data (via cookies and analytics tools).
  • Communication Data: Emails, chat conversations, or support requests.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide business formation and consulting services.
  • To communicate with you about your inquiries, orders, or service updates.
  • To process payments and maintain financial records.
  • To comply with legal obligations, such as tax and financial regulations.
  • To improve our website, customer service, and marketing strategies.
  • To send promotional materials (if you have consented to receive marketing communications).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: When processing is required to fulfill a contract with you.
  • Legal Compliance: When required by law (e.g., tax reporting, fraud prevention).
  • Legitimate Interest: For business improvements, analytics, and customer support.
  • Consent: When you opt-in to marketing communications.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors (e.g., payment processors, hosting providers) who assist in delivering our services.
  • Legal Authorities: If required by law, court order, or regulatory authority.
  • Business Transfers: If our company is merged, acquired, or sold, your data may be transferred to the new entity.

5. Data Retention

We retain personal data only as long as necessary for business, legal, and compliance purposes. We securely dispose of data when it is no longer needed.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to Access – Request a copy of your personal data.
  • Right to Rectification – Request corrections to inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your personal data (subject to legal obligations).
  • Right to Restrict Processing – Request limitation of how we use your data.
  • Right to Data Portability – Request transfer of your data to another service provider.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at support@cygnusformations.co.uk.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to enhance user experience. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us:

Cygnus Formations Ltd
ICO Registration Number: ZB857751
Company Registration Number: 16191674
Email: support@cygnusformations.co.uk
Phone: +44 808 160 6733 / +44 7727 667730
Address: College House, 2nd Floor, 17 King Edwards Road, London, HA4 7AE

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

By using our services, you acknowledge and agree to this Privacy Policy.

Last Updated: 2024/01/30